Freshworks is paving way for the future of IT service management in Africa to keep pace with growing customer and market demands.
“Africa is a very strategic market for Freshworks, said Arihant Jain, Director for Middle East & Africa, Freshworks. “The opening of Africa is an important milestone for us, as it demonstrates our expanding commitment to the region and strengthens our position as a leading software provider. The combination of our industry-leading solutions along with a growing customer base in the region will augment our local operations. Our aim is to build rich, meaningful engagement with enterprises of all sizes that are looking for new cutting-edge solutions to power their customer and employee experiences.”
IDC predicts the overall African IT spending to reach $33.4 billion in 2018, with Kenya being one of the top contributors. The year 2017 saw Freshworks building their African foundation with the company’s flagship ‘Partner Program’ receiving immense interest from regional resellers and adding Techbiz, CloudHop and VivaGlobal to their partner ecosystem.
Today, with a diverse network of partners, the experience of serving leading businesses and their IT executives and …read more