Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions.
Freshworks, a global leader in customer engagement software, has announced the launch of ‘Freddy’ an ‘Omnibot’ AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions.
Branded with a canine look and feel, Freddy the Omnibot is trained to make the life of human agents and end-users much simpler. Freddy offers channel agnostic contextual self-service to customers. The Freddy AI engine also enables agent to help new agents onboard a team with relative ease by proactively and systematically troubleshooting customer queries.
Sales executives using Freshworks’ CRM product powered by Freddy will be able to stay on top of their sales pipeline by auto-calibrating the available leads. All this is made naturally available to users and admins across multiple communication channels through voice interactions.