The higher the quality of the service, the more riders want to take trips, which in turn means more opportunities for drivers to earn money
Uber’s (www.Uber.com) goal is to provide reliable, affordable and safe transportation. This can only happen if there’s trust on all sides, where riders feel safe with their driver and where drivers feel safe transporting their passengers.
It was easy to work with the first handful of drivers when Uber first launched in South Africa in 2013 but as we have launched more cities and grown in popularity across Africa it is important that every driver using our app understands our processes and we communicate in a consistent and transparent manner.
Sometimes we have to restrict a driver’s access to the app but when that happens, even for a short period of time, it affects their earnings. So it’s extra important we make our policy clear.
We’ve heard from drivers in the many focus groups we’ve held across Africa in recent months that they would like to know more about why deactivation might happen and how they can try to get access …read more