We recently reported that an unnamed insurance company was working with Google to have its new AI, Google Duplex, handles customers services calls at its call center. Obviously, such a move will be detrimental to the human employees working as customer service at call centers; and by extension threaten the jobs of telemarketers.
Well, Google has come out publicly to deny that Duplex is after anyone’s jobs. The search engine categorically states that Google Duplex technology is designed to work for people, not take away their jobs.
The company says the main purpose to use the AI is to have the user (end consumers) call up businesses on their behalf. Say, call up a saloon and make a booking for a haircut, or call a restaurant and book for a table. The AI will do all those annoying calls that would likely put you on hold before you get a customer service on the other end.
In a statement to CNET, a spokesperson from Google said:
“We’re currently focused on consumer use cases for Duplex technology where we can help people get things done, rather than applying it to …read more