125 years ago a business was born in Mumbai India that changed the way people had their lunch.
Today, this innovative yet simple food delivery system is still as operative and just as popular as it was back then, but only in Mumbai.
The Dabbawala is a delivery person who collects hot lunches from resident cooks and delivers the meals to various work places using bicycles or the train. The men use the bikes to balance numerous lunch containers or tiffins (tin lunch boxes with different compartments) and deliver a hot home-cooked meal to the people of Mumbai, using an alpha numeric code that sorts out which meals are going where.
This mode of food delivery does not require any IT infrastructure which is contradictory to how it works in U.S or Europe or even here in Kenya. While food delivery is rapidly gaining popularity in the Country’s capital Nairobi, technology plays an intrinsic part of the entire process, where orders are transmitted from the restaurant to the rider using an automated system. But in Mumbai, the dubbawallas have mastered their craft and the alpha numeric code …read more