Have you ever worried about your customers’ experiences while visiting your premises, and that they might go online and do a bad review? Well, you can now add another thing to worry about in your list of worries.
TripAdvisor, the US-based travel, hotels and restaurant companies review site will start placing warning badges on the businesses pages where there have been reported safety issues. Some of these issues include incidences of assault and rape.
This move comes after TripAdvisor got a public condemnation after removing a review by one Iberosar Paraiso made back in 2010 about having been raped by a security guard at a Mexican resort. The company reacted by first giving a public apology and restored the review by Paraiso. TripAdvisor said her review was removed by the company’s older policy of condoning only “family-friendly language” on their site.
Then again, by removing her review, it raised the question on just how TripAdvisor moderates negative comments on businesses it is making money from. Does the company face a dilemma when it carries negative reviews about a company, while on the other side that review is important …read more