Hundreds of Uber drivers in Kenya are an angry lot with the online taxi-hailing service, following a three-day malfunctioning of the app last week. When the app is down, that means drivers cannot get clients, and no client means no money to take home in the evening.
However, Uber has owned up to the mistake and has said it will compensate the drivers for the loss of income during the app’s outage. In a statement to newsrooms, Uber said that the driver affected will be compensated with the “average amount generated by trips per hour,” which will be multiplied by the total hours the driver’s app was offline.
The Uber app malfunction was due to glitches in the company’s system but has since been rectified. The malfunction made it impossible for drivers to access Uber online services.
“Driver-partners who experienced difficulty using the app during this time will receive a payment to their account,” said Janet Kemboi, the Uber East Africa Communication Associate.
“For the time that a driver-partner could have been driving during the technical glitch, Uber will pay the average amount generated by trips per hour multiplied …read more
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