The hotel industry can offer better hospitality services to their clients if they employ technology. At Accor Hotels, the hotelier sends out personalized SMS reminders to the guest two days ahead of their check-in dates. The SMS reminds the guest of all the nitty gritty of check-in to make the process as fast and smooth as possible.
The SMS acts as a warm reminder to the guest that the hotelier awaits them at their destination while offering useful tips such as transport to the hotel, car park access codes etc. Welcome to the new face of the hotel sector!
Unlike ages ago when guests would walk in to spend a whole hour queuing up to fill forms with details of their intended stay, the check in and check out process is now characterized by flexibility and exceptional technology oriented customer service. The industry has moved in to answer to a new demand for updated technology mostly wound around smartphones and apps.
Read more here:: Why Hoteliers Must Use Technology In Their Hospitality Business