April 23, 2016 IBOMLLC Team

Why Hoteliers Must Use Technology In Their Hospitality Business

Why Hoteliers Must Use Technology In Their Hospitality Business

Innov8tiv
Innov8tiv – Blacks In Technology in USA, UK, Caribbean Islands & Africa

The hotel industry can offer better hospitality services to their clients if they employ technology. At Accor Hotels, the hotelier sends out personalized SMS reminders to the guest two days ahead of their check-in dates. The SMS reminds the guest of all the nitty gritty of check-in to make the process as fast and smooth as possible.

The SMS acts as a warm reminder to the guest that the hotelier awaits them at their destination while offering useful tips such as transport to the hotel, car park access codes etc. Welcome to the new face of the hotel sector!

Unlike ages ago when guests would walk in to spend a whole hour queuing up to fill forms with details of their intended stay, the check in and check out process is now characterized by flexibility and exceptional technology oriented customer service. The industry has moved in to answer to a new demand for updated technology mostly wound around smartphones and apps.

Take for instance the global chain Kempinski; while the chain can be said to be a luxury brand in every way, they have gone beyond …read more

Read more here:: Why Hoteliers Must Use Technology In Their Hospitality Business

      

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